Returns & Exchanges

At Koala®, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period to ensure your new furniture is the perfect fit. If you're not absolutely in love, we provide a hassle-free return process with full refunds on all eligible items.

Return Process

• 1.
  Initiate Your Return

  Log into your Koala account or visit our online returns portal with your order number and email address to start the process.

• 2.
  Pack with Care

  Place your items back in their original packaging; if you no longer have the boxes, our support team can advise on suitable alternatives to ensure safe transit.

• 3.
  Schedule a Pickup

  Choose a convenient date for our specialized furniture couriers to collect the items directly from your doorstep at no additional cost in most metro areas.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your full refund back to your original payment method within 5-10 business days.